Privacy Policy

Effective Date: April 26, 2025

At JC Technologies, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, share and safeguard your information when you visit our website or use our services, such as our Content Delivery Network (CDN), Software-as-a-Service (SaaS) solutions and broadband services. We comply with the Malaysian Personal Data Protection Act 2010 (PDPA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and other applicable laws.

Who We Are & Contact Information

Data Controller: JC Technologies (003317710-P) is the data controller responsible for your personal data under applicable laws.

• Address: 73, Jalan Perlak, Seri Petaling, 57000, Kuala Lumpur, Malaysia
• Email: privacy@jctechnologies.co
• Phone: +60-11 5637 8399
• Website: jctechnologies.co

This policy applies to website visitors, customers and users of our services, including our CDN, SaaS platforms and broadband solutions.

Compliance with Malaysian Personal Data Protection Act (PDPA)

As a Malaysian-based business, JC Technologies complies with the Personal Data Protection Act 2010 (PDPA). We process personal data in accordance with PDPA’s requirements, including obtaining necessary consents, ensuring data security and respecting your rights as a data subject.

• Registration: JC Technologies is registered with the Personal Data Protection Department (PDPD) as required by law.
• Data Processing Principles: We adhere to the seven principles of data protection under PDPA: General, Notice and Choice, Disclosure, Security, Retention, Data Integrity and Access.
• Your Rights: Under PDPA, you have the right to:
  • Access your personal data.
  • Correct or update your personal data.
  • Request deletion of your personal data, subject to legal and contractual obligations.
• International Data Transfers: When transferring personal data outside Malaysia, we ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

For more information on PDPA compliance, contact us at privacy@jctechnologies.co.

What Data We Collect & How

Categories:

• Identifiers: Name, email, IP address, browser details.
• User Content: Comments, profile pictures, uploads.
• Usage Data: Pages visited, session duration, referring URLs.
• Cookies: Session, persistent, third-party cookies.

Sources:

• Directly from you (forms, registrations).
• Automatically (cookies, log files).
• Third parties (Gravatar, Google Analytics).

Mandatory vs. Optional Data:

• Mandatory: Name and email address are required for account creation and service delivery.
• Optional: Profile pictures and additional media enhance your experience but are not required.

Why We Process Your Data

We process your data to deliver and improve our services, ensuring a seamless experience. Specific purposes include:

• Service Delivery: Operating our CDN, SaaS platforms and broadband services with optimal performance.
• Communication: Responding to inquiries, sending service notices and (with consent) marketing emails.
• Security & Fraud Prevention: Detecting spam, abuse and unauthorized access.
• Analytics & Improvement: Analyzing usage to enhance website functionality and user experience.
• Legal Compliance: Meeting regulatory requirements, such as record-keeping or responding to authorities.

These activities help us provide faster, more secure services tailored to your needs.

Legal Bases for Processing

We process your data based on the following legal grounds under PDPA, GDPR and CCPA:

• Consent: For optional activities like newsletters or non-essential cookies (e.g., agreeing to marketing emails).
• Contractual Necessity: To fulfill our obligations, such as delivering services or processing payments.
• Legitimate Interests: For essential activities like site security, fraud prevention and analytics, balanced with your rights.
• Legal Obligation: To comply with laws, such as court orders or tax requirements.
• Business Purposes (CCPA): For service improvement, security and operational efficiency. We do not sell your personal data.

Sharing Your Data

We share your data only when necessary and with trusted parties who meet our privacy standards:

• Service Providers: For hosting (AWS in US/EU regions), analytics (Google Analytics with anonymized IPs) and security (Cloudflare for DDoS protection), bound by contracts to protect your data.
• Legal Authorities: When required by law or to protect our rights.
• Affiliates & Successors: In mergers, acquisitions, or asset sales.

We ensure third parties use your data only for specified purposes and maintain confidentiality.

International Data Transfers

Your data may be transferred to regions like the EU or US where our service providers operate. We use safeguards to ensure protection:

• Standard Contractual Clauses (SCCs): For transfers to jurisdictions without equivalent data protection laws, as required by PDPA and GDPR.
• Adequacy Decisions: For regions with approved data protection frameworks (e.g., EU, UK, Singapore).

Data Retention

We retain data only as long as needed for its purpose or as required by law:

• Account Data: Deleted 30 days after account termination.
• Comments & Metadata: Retained indefinitely to maintain discussion context.
• Logs & Analytics: Aggregated and anonymized after 12 months.
• Cookies: Stored from 1 day to 2 years, per our cookie policy.

Data is securely deleted or anonymized when no longer needed.

Your Rights

Under PDPA, GDPR and CCPA, you have the following rights:

• Access: Request a copy of your data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion (subject to legal exceptions).
• Restriction: Limit certain processing activities.
• Objection: Object to processing (e.g., marketing).
• Data Portability: Receive your data in a machine-readable format.
• Opt-Out of Sale (CCPA): We do not sell your data.
• Non-Discrimination (CCPA): Exercise rights without penalty.

How to Exercise Your Rights

Email privacy@jctechnologies.co with your request (e.g., “Data Access Request”).

Include your name, email, and request details.

We will respond within 30 days (or 45 days for complex CCPA requests).

Contact Us

We’re here to help with any privacy questions or concerns. Contact us at:

• Email: privacy@jctechnologies.co
• Phone: +60-11 5637 8399
• Address: 73, Jalan Perlak, Seri Petaling, 57000, Kuala Lumpur, Malaysia